# Troubleshooting The connector won't connect, the app doesn't use it, or the answer looks wrong — what to check. Source: https://360marketview.com/docs/mcp/troubleshooting/ ## “This MCP link is not valid” The token is wrong or was disconnected. Copying it can drop a character, and a connection disconnected in **Settings › AI apps** stops at once. Make a new connection and update the connector with the new link. ## The app answers without using 360marketview - **ChatGPT:** type **@** in the message box and choose **360marketview** for that chat. - **Claude:** select **+** at the lower left, then **Connectors**, and check that **360marketview** is switched on. - Ask about something only 360marketview knows — “my portfolio”, “my holdings”. A general question (“what is a P/E?”) may be answered from the app’s own knowledge. ## “Your access has ended”, or the account isn’t open yet The connection signs in as your account, so it works only while the account does: after its email is confirmed and it is open, and while its trial or plan runs. When a trial ends, nothing is deleted; write to to continue. ## The app says it can’t make changes The connection is **Read only**. Its access level can’t be changed: make a new connection with **Read and manage**, then disconnect the old one. ## The numbers differ from the app - The AI app may round or recalculate. Ask it to quote 360marketview’s figures as given. - Prices move: a figure read a few minutes ago can differ from the screen now. - Check that it read the right portfolio. Without a name it uses your default one. - If a figure is still wrong, the app’s own screen is the reference — write to us with what you asked and what it said. ## “The answer is too large” Ask for less: a shorter period, fewer symbols, or one page of trades at a time. ## Claude Code shows the server as failed Run `/mcp` to see the error. Check that the command used `https://app.360marketview.com/api/v1/mcp` (without a token at the end) and the header `Authorization: Bearer `. To start again: `claude mcp remove 360marketview`, then add it once more. ## Still stuck Write to with the app you use, what you asked, and the error you saw. Never send your link or token.